Need help with Default? Start here.
The fastest way to reach us is email. We read every message and reply as quickly as we can.
Email: hello@defaultgym.co.uk
Common questions
Open the rejected check-in in the app and tap "Report for review." This flags it for a real person to look at, not just the automated check, and you'll get a push notification once it's been reviewed. If it's approved, it counts toward that week immediately.
Email us at hello@defaultgym.co.uk with the date of the session and roughly what time you checked in (or tried to). We'll look into it and, if it turns out to be our error, refund the stake.
Email us at hello@defaultgym.co.uk and we'll cancel your subscription for you. You'll keep access until the end of your current billing period.
In the app, go to Settings → Legal → Delete account. This permanently removes your account and data from Default. It doesn't cancel an active subscription on its own, so cancel that separately as described above if you don't want to be billed again.
Emergency tokens let you skip a single session with no penalty and no explanation needed, up to twice every 30 days. A sick week is a full week paused with no stake lost, confirmed by an accountability partner you add in the app, for when you're genuinely unwell or injured. Both are covered in more detail in the app itself and in our Terms & Conditions.
Yes. Your account, stake, streak, and history are all tied to your Default login, not your device. Just sign in on the new device to pick up where you left off.
Still stuck? Email hello@defaultgym.co.uk and we'll help you sort it out.